These are the terms and conditions for Taxi Weybridge Service:
Booking Information:
- Clients are advised to book at least 6 hours in advance when using the online booking service. Bookings are accepted over the phone at any time.
- An auto-response is sent immediately after an online booking, but it is not a confirmation. Bookings are only considered accepted once confirmed by staff via email or phone.
Changes and Cancellations:
- Bookings can be changed or canceled via phone or email. Drivers are not responsible for cancellations.
- Cancellations not informed up to 2 hours before the pick-up time may incur 100% of the booked cab price.
- Cancellations informed between 2 and 6 hours prior to the pick-up time will incur 25% of the booked minicab price.
- Cancellations informed more than 6 hours prior to the pick-up time will involve a 5% cancellation charge.
Missed Flights:
- Passengers are responsible for informing Taxi Weybridge Service if they miss their flight to prevent the driver from entering the airport.
- Refunds are available for pre-paid transfers if the notification is received; otherwise, the guest will be responsible for the full price of the journey.
Waiting Charges:
- Waiting charges apply if the driver is made to wait for passengers.
Airport Pick-Up Transfers:
- Quotations include a surcharge of £6.00 for parking costs and variations in flight arrival time.
- Passengers unable to locate the driver should call immediately to allocate a pick-up point.
- Passengers must not leave the airport without informing Taxi Weybridge Service or the driver.
Pick-Up Time and Location:
- Passengers must be ready to depart at the agreed pick-up time.
- Clients must clearly state the position of their pick-ups.
Route and Additional Stops:
- Drivers will take the most suitable route, and additional stops must be communicated to Taxi Weybridge Service.
Waiting Time:
- Waiting time is allowed for pick-ups and airport pick-ups with applicable charges after the free waiting period.
Delays and Responsibility:
- The company is not responsible for transfers delayed due to weather, traffic, or other conditions.
- Drivers are not responsible for any loss or damage to clients’ property.
Payment:
- Credit card payments are accepted online and in cars with no extra charge.
- Cash payments are accepted and made directly to the driver.
Excess Luggage:
- Drivers may refuse passengers with excess luggage affecting safety during the journey.
Additional Equipment:
- Passengers should inform the company of additional equipment for suitable vehicle arrangements.
Non-Smoking Policy:
- A non-smoking policy is adopted in vehicles.
Child Seats:
- Babies are counted as passengers, and the company provides infant, upright, and booster seats. Clients must specify their requirements in the booking request.
These terms and conditions aim to ensure a smooth and safe transportation experience for clients using Taxi Weybridge Service.
